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Arlon Brown, SIOR
Bill Gladstone, SIOR, CCIM
By Steve Lewis
When it Comes to Emergencies, Be Prepared for
Randall Walker, SIOR
They’re called “emergencies” because they are out
of the ordinary, and unplanned. However, despite, or
perhaps because of their unpredictability, SIORs say
it’s critical to be well prepared for those crisis days that
hopefully will be few and far between.
“Preparation – anticipating the unexpected – it's what
we're expected to do and be good at,” says Randall
Walker, SIOR, principal broker for The Industrial
Group, LLC, in New Orleans, LA, when asked about
the key elements of an emergency plan.
“It's critical to see that there’s no natural disruption
to our system, data, or clients,” adds Bill Gladstone,
SIOR, CCIM, of Gladstone Group of NAI CIR, Camp
Hill, PA. “We have five people plus myself, but I felt
it was important enough to have an employee handbook and an emergency plan; though it’s not easy to
find someone to write it.” It’s also essential, he notes, to
keep your plan updated.
Arlon I. Brown, SIOR, senior vice president for
Parsons Commercial Group, Inc., in Framingham, MA,
agrees. “The really key element from what we’ve found
is to have your information up to date and accurate,”
“We own about 2. 5 million square feet in one- and
two-story buildings, so the biggest thing is to have
an accurate list of contact people,” Brown continues.
“What we try to do is have excellent tenant relations,
so we speak to them about solving their problems in
a timely manner. We try to walk through every space
once a year and call on people once a quarter to update
the [contact] book – that’s really the bible if something
happens, because you know the key players and can get
in touch quickly.”
Sean Ford, a partner in Dancor Development Corp.
of London, Ontario, says his firm currently insists on
tenants, in consultation with Dancor’s property man-
agement arm, developing both fire evacuation plans
and disaster plans. “Plans are developed by tenants and
reviewed by Dancor. The tenants need to be the first
line on the development side, especially where there are
unionized staff who have established health and safety
committees where disaster planning is part and parcel
of the mandate,” he says, noting that the incorporation
of disaster planning is a recent addition.